Refund & returns policy

All sales are final

Due to the personalized, curated nature of every Rewind Mystery Box, all sales are final. Each box is hand-picked specifically for you based on the questionnaire you complete at checkout, which means we cannot resell or reuse your box once it has been curated.

We do not accept returns or exchanges because you didn't recognize an item, because an item is different from what you expected, or because you would have preferred something else. That's the mystery — and it's what makes it special.

What your questionnaire does (and doesn't) do

Your answers help us understand your era and your vibe. We use them to guide our curation — not to fulfill specific requests. You might not get every item you mentioned, and you might get something we think fits you perfectly that you didn't mention at all. Trust the process.

Damaged or missing items

If your box arrives with a damaged item or is missing something it should contain, we want to make it right. Contact us within 7 days of delivery via the chat on our store with:

• Your order number

• A photo of the damaged or missing item

We'll assess each case individually and either replace the item or offer a partial refund where appropriate.

Questions?

If you have any questions before placing your order, reach out to us via the chat on our store — we're happy to help.